Terms & Conditions
Terms and Conditions of Sale
Payment By PayPal/Credit/Debit Card
All payments for orders received by Custom Made Darts are dealt with by PayPal.
Payment can also be made by Cheque or Postal Order sent to our contact address and goods will be despatched upon clearance of payment in to our bank account. (Approximately 5 working days).
Payments are processed with 128 bit encryption to ensure you are safe and secure buying from us.
Important: We never share or disclose any customer information with anyone outside our company/third party, because all payments are dealt with by PayPal, we do not see or retain any of your card/payment details.
Orders placed by telephone can only be delivered to the Card Holders address. No delivery will be made to a third party address.
Prices & Products
All prices and products offered on our site are correct and displayed GBP.
We reserve the right to change prices at anytime without prior notice. No delivery will be made to a third party address.
Gift Vouchers can be purchased through the website.
An e-Voucher will be e-mailed to you upon receipt of your order to the billing e-mail address within 48 hours of purchase.
e-Vouchers must be used within 3 months of purchase
Shipping To All Mainland UK Destinations
All items are sent/returned using the Royal Mail 1st Class Signed For or Next Working Day Service
Shipping To Europe & RoW Destinations
All items are sent/returned using the Royal Mail International Signed For Service Packaging All our products are carefully packaged to ensure your purchases reach you in the best possible condition.
Darts/Items Sent To Us
Please ensure darts sent to us are placed securely in a point protector and a bubble type envelope is used.
A minimum postage cost will be for a large letters. All darts/items sent to us and returned from us are at the owner's risk.
Lost or Damaged Items
We are not responsible for Royal Mail and therefore any item that is lost or damaged in transit will only be credited or replaced following a successful compensation claim from Royal Mail.
Items are not regarded as lost with the Royal Mail until 15 working days (UK) or 21 working days (Europe & RoW) have elapsed from date of posting.
Claims for lost items must be made within 30 days of despatch, for damaged items we must be notified immediately upon receipt.
We will forward a claim form which must be completed and returned within 30 days from the date of your order.
Custom Made Darts - Designs
We manufacture to your design for creating the custom made darts and we will offer advise based upon our many years of manufacturing experience on whether we believe a design is possible or not.
We cannot guarantee that all designs will work and that the desired weight or preferred balance point can be achieved, this is the responsibility of the designer. We accept no design responsibility.
We accept no responsibility should darts prematurely fail/snap/split due to a particular design fault. i.e. too thin.
Should any discrepancies arise between the design and actual darts received (excluding weight and/or point of balance), please advise us before using the darts. Once the darts have been used we deem this to be your approval of the darts received.
In line with the Consumer Contracts Regulations (formally known as Distance Selling Regulation) we are not able to accept returns on bespoke made products made to your design requirements, unless they are deemed faulty or incorrect to the design following inspection.
We strongly recommend that you make any returns to us by recorded/special delivery as we regret we cannot be held responsible for any goods lost in transit to us.
All carriage costs to return goods are to be paid for by the customer. Any refund will be made in the same format as that received to purchase the goods. If we deem that a refund is not valid the goods will be returned to you at your cost.
Cancellation Of Orders
In line with the Consumer Contracts Regulation (formally known as Distance Selling Regulations) we are not able to accept cancellations on orders for bespoke custom made darts.
There is no cooling-off for orders of bespoke made items.
Overseas Orders And Shipping Costs
International shipping is based upon the weight of the package.
To ensure maximum protection we always send international orders using Royal Mail International Signed For service.
Our International shipping costs are £10.99.
Delivery times indicated for all International shipping are estimated based upon Royal Mail guidelines, due to the distance involved with International shipping we cannot be held responsible for delays in transit and local customs.
It is the responsibility of the customer to pay any local import taxes.
Where import taxes are incurred by us when receiving darts from abroad these will be added as an additional cost and must be paid for in full by the customer.