Terms & Conditions

Terms and Conditions of Sale

Payment By PayPal/Credit/Debit Card

All payments for orders received by Custom Made Darts are dealt with by PayPal and Credit Card.

Payment can also be made by Postal Order (UK Only) sent to our contact address and goods will be despatched upon clearance of payment in to our bank account. (Approximately 5 working days).

Payments are processed with 128 bit encryption to ensure you are safe and secure buying from us.

Important: We never share or disclose any customer information with anyone outside our company/third party, because all payments are dealt with by PayPal, we do not see or retain any of your card/payment details.

Telephone Orders

Orders placed by telephone can only be delivered to the Card Holders address. No delivery will be made to a third party address.

Prices & Products

All prices and products offered on our site are correct and displayed GBP.

We reserve the right to change prices at anytime without prior notice. No delivery will be made to a third party address.

e-Vouchers/Gift Vouchers

Gift Vouchers can be purchased through the website.

An e-Voucher will be e-mailed to you upon receipt of your order to the billing e-mail address within 48 hours of purchase.

e-Vouchers must be used within 3 months of purchase

Shipping To All Mainland UK Destinations

All items are sent/returned using the FedEx, DHL Express or RM Next Working Day Service

Shipping To Europe & RoW Destinations

All items are sent/returned using the Royal Mail International Signed For Service Packaging All our products are carefully packaged to ensure your purchases reach you in the best possible condition.

Darts/Items Sent To Us

Please ensure darts sent to us are placed securely in a point protector and a bubble type envelope is used.

A minimum postage cost will be for a large letters. All darts/items sent to us and returned from us are at the owner's risk.

Do not send packages to us via courier service (except DHL), please use a tracked/signed for service.

Lost or Damaged (Bespoke) Items

We are not directly responsible for Royal Mail and their overseas delivery partners, therefore any item that is advised as lost or damaged in transit will only be replaced following a successful investigation and compensation claim from Royal Mail due to the products bespoke one-off nature.

Items are not regarded as lost with the Royal Mail until 15 working days (UK) or 21 working days (Europe & RoW) have elapsed from date of posting.

Claims for lost items must be made within the time frame stated above, for damaged items we must be notified immediately upon receipt.

We work with Royal Mail during the investigation and claim process period to clarify the package is 100% lost, a letter for details will be sent by Royal Mail to the intended recipient. This process can take up to 30 days to reach its conclusion.

On notification of a suspected lost item we will forward a claim form which must be completed and returned within 48 hours. This will form part of the investigation with Royal Mail.

Custom Made Darts - Designs

We manufacture to your design for creating the custom made darts and we will offer advise based upon our many years of manufacturing experience on whether we believe a design is possible or not.

We cannot guarantee that all designs will work and that the desired weight or preferred balance point can be achieved, this is the responsibility of the designer. We accept no design responsibility.

We accept no responsibility should darts prematurely fail/snap/split due to a particular design fault. i.e. too thin, when working to a customers own design sketch/drawing.

Should any discrepancies arise between the design and actual darts received (excluding weight and/or point of balance), please advise us before using the darts. Once the darts have been used we deem this to be your approval of the darts received.

3D/CAD drawing designs cannot be refunded once a design has been submitted and approved. All completed designs are shown across our social media platforms. We do not issue the CAD files as these contain our IP.

Returns

In line with the Consumer Contracts Regulations (formally known as Distance Selling Regulation) we are not able to accept returns on bespoke made products made to your design requirements, unless they are deemed faulty or incorrect to the design following inspection, similarly with modifications to existing darts. Faults must be reported with 24hrs of receiving your darts and before they are used.

We strongly recommend that you make any returns to us by recorded/special delivery as we regret we cannot be held responsible for any goods lost in transit to us.

All carriage costs to return goods are to be paid for by the customer. Any refund will be made in the same format as that received to purchase the goods. If we deem that a refund is not valid the goods will be returned to you at your cost.

Cancellation Of Orders

In line with the Consumer Contracts Regulation (formally known as Distance Selling Regulations) we are not able to accept cancellations on orders for bespoke custom made darts.

There is no cooling-off for orders of bespoke made items.

All refunds issued due to incorrect or unauthorised ordering will be done so less any of the unrecoverable fees incurred by us through credit/debit card payment processing fees or PayPal fees.

Overseas Orders And Shipping Costs

International shipping is based upon the value of the package.

To ensure maximum protection we always send international orders using Royal Mail International Tracked and Signed For service.

Our International shipping costs start at £13.99.

Delivery times indicated for all International shipping are estimated based upon Royal Mail guidelines, due to the distance involved with International shipping we cannot be held responsible for delays in transit and local customs.

It is the responsibility of the recipient to pay any local import taxes. Items returned to us due to import duties not being paid will be reposted once payment for additional postage costs has been received from the recipient.

Where import taxes are incurred by us when receiving darts from abroad these will be added as an additional cost and must be paid for in full by the customer before the darts are despatched.